jiliive Terms and Conditions

Eligibility and Age Requirements

To use the jiliive platform, you must meet the following eligibility requirements:

• You must be 21 years of age or older. Use of this platform by minors is strictly prohibited.
• You must be a resident or citizen of a jurisdiction where online gaming is legally permitted.
• You must register using your real identity.
• Anyone previously banned from jiliive is not permitted to open a new account.
• jiliive reserves the right to verify age and identity at any time.

Account Registration and Management

The following rules apply to creating and managing an account on jiliive:

• Each person may open only one account. Opening multiple accounts is strictly prohibited.
• All information provided at the time of registration must be accurate, complete and up to date.
• It is your responsibility to keep your username and password completely confidential.
• If any unauthorized access to your account occurs, notify our support team immediately.
• Transferring or selling your account to a third party is prohibited.
• If any personal information changes, update it in your account settings or contact support.

Identity Verification (KYC)

jiliive follows an identity verification process as a secure platform. Before initiating a withdrawal or upon request by the platform, you may be required to submit one or more of the following documents:

• A scanned copy of your National ID (NID) or passport.
• A utility bill or bank statement as proof of current address.
• Documentation proving ownership of your payment method (such as bKash or Nagad account details).
• In some cases, a selfie or video verification may be requested.

Withdrawal requests may be held until verification is complete. For any questions about verification, contact us via 24/7 live chat or at [email protected].

Deposit and Withdrawal Policy

The following rules apply to financial transactions on jiliive:

• Minimum Deposit: ৳100 (per method).
• Minimum Withdrawal: ৳500.
• Accepted Payment Methods: bKash, Nagad, Rocket, Upay and bank transfer.
• Withdrawal Processing Time: Typically completed within 5-30 minutes.
• Withdrawals may only be made to the same payment method used for the deposit.
• Financial transactions to third-party accounts or in someone else's name are prohibited.
• Withdrawals may be delayed if KYC verification is incomplete.
• Withdrawals may occasionally be delayed due to technical issues or security reviews.

Bonuses and Promotional Offers

jiliive's bonuses and promotional offers are governed by the following terms:

• Welcome Bonus: 100% bonus on your first deposit, up to ৳20,000. For example: deposit ৳1,000 and receive ৳1,000 as a bonus, giving you a total balance of ৳2,000.
• Wagering Requirement: A 25x turnover must be completed for the welcome bonus.
• Bonus funds cannot be withdrawn directly until the wagering requirement has been met.
• A bonus offer may be claimed only once per account.
• If a withdrawal is made after receiving a bonus, any unfulfilled bonus amount may be forfeited.
• Attempting to claim bonuses using multiple accounts will result in all accounts being closed.
• jiliive reserves the right to modify, suspend or cancel any bonus offer.
• VIP Program benefits: Weekly cashback is provided across five tiers from Bronze to Diamond.

Gaming Rules and Fair Play

All games on jiliive are conducted in accordance with fair play principles. Players must observe the following:

• You must play by the specific rules of each game — detailed rules for each game are available in the game interface.
• Using any software, bots or automated methods to play games is strictly prohibited.
• Any attempt to influence game outcomes will result in account termination.
• If a connection is lost during a game session, jiliive will determine the outcome based on system records.
• In the event of a technical error, system logs will be considered the final evidence.
• Winnings are not valid until the bet is confirmed.

Prohibited Activities

The following activities are strictly prohibited on the jiliive platform and may result in legal action:

• Money laundering or suspicious financial activity.
• Attempting to obtain bonuses or rewards through fraudulent means.
• Unauthorized access to another player's account.
• Attacking or hacking the platform's security systems.
• Operating multiple accounts by the same person.
• Colluding with other players to exploit the system.
• Providing false or misleading information.
• Assisting minors in opening an account.

Privacy and Personal Data Protection

jiliive places the highest importance on protecting your personal information. The platform uses SSL encryption and all financial transactions are conducted through secure channels.

• Your personal information is used solely for the purpose of providing services and meeting legal obligations.
• Information is not shared with third parties, except when required by legal authorities.
• For more details, please read our Privacy Policy.

Responsible Gaming

jiliive believes that gaming is a form of entertainment. We provide the following measures to protect players:

• Deposit limit setting — set your own weekly or monthly spending cap.
• Self-Exclusion option — deactivate your account for a set period of time.
• If you notice signs of gaming addiction, seek help immediately.
• Only bet within your means — do not play in an attempt to recover losses.

To learn more about responsible gaming, read the Responsible Gaming page. For any support, contact us via 24/7 live chat.

Account Suspension and Closure

jiliive reserves the right to suspend or permanently close an account in the following circumstances:

• If any provision of these terms and conditions is violated.
• If evidence of fraud, deception or illegal activity is found.
• If evidence of operating multiple accounts is found.
• If KYC verification fails or false information is provided.
• Accounts inactive for an extended period (jiliive will provide advance notice).

Players may also voluntarily request account closure. Please withdraw any valid balance before the account is closed.

Dispute Resolution Process

If you have a dispute or complaint, please follow the process below:

• Step 1: Raise the matter immediately via 24/7 live chat.
• Step 2: If the issue is not resolved via live chat, send a detailed email to [email protected].
• Step 3: Both parties will review system logs and transaction records to resolve the dispute.
• All disputes must be reported within the accepted time limit — within 30 days from the date of the game or transaction.
• jiliive's final decision will be considered binding.

Changes and Updates to Terms

jiliive reserves the right to change, revise or update these terms and conditions at any time.

• Players will be notified via email or through the platform before any significant changes.
• Continued use of the platform after any changes will be considered acceptance of the new terms.
• If you do not agree to the new terms, please request account closure.
• The date of the most recent update will always be noted at the top of this page.